Question 1:  
After I sign-up, how do I cancel my membership?

We've done all we can to keep you as a happy satisfied member, but if you still wish to cancel click on one of the links below:

Handbook to Great Sex: http://www.handbooktogreatsex.com/cancel.php
Sex Position Secrets: http://www.sexpositionsecrets.com/cancel.php  
[ back to top ]

Question 2: 
I just paid for a membership, but I am having problems Logging in.

There are many possible reasons why this could occur. Whatever are the reasons, click on one of the pages below to access our customer support page.

Handbook to Great Sex: http://www.handbooktogreatsex.com/support.php
Sex Position Secrets: http://www.sexpositionsecrets.com/support.php

Or send an email to either:
support@sexpositionsecrets.com or support@handbooktogreatsex.com 

(depending on the site you purchased your membership from).  

You MUST include:

1. First Name
2. Last Lame
3. Email Address
4. Transaction Number

[ back to top ]



Question  3: 
What name or company will I be billed by?

Your membership will be discretely billed by "IBL* ibill".  
[ back to top ]

Question 4: 
Will you mail anything to my home?

No. We have no need to send you any kind of material or info via mail.    
[ back to top ]

Question 5: 
How are Monthly Subscriptions billed?

Handbook to Great Sex: http://www.handbooktogreatsex.com/cancel.php
Sex Position Secrets: http://www.sexpositionsecrets.com/cancel.php  
[ back to top ]

Question 6: 
Are Three Month and Six Month Re-billed?

No.  These memberships are billed once and if you wish to extend your membership then you will have to purchase another membership when your username and password expire.  
[ back to top ]

Question 7:
I lost my login info and password.  What do I do?

If you purchased a membership and lost your password, click on the appropriate link below to get your password emailed to you.

Handbook to Great Sex: http://www.handbooktogreatsex.com/help_signin.htm
Sex Position Secrets: http://www.sexpositionsecrets.com/help_signin.htm    
[ back to top ]

Question 8: 
I do not know my transaction number.  How can I cancel?

If you purchased a membership and lost your transaction number, click on the appropriate link below to get it emailed to you.

Handbook to Great Sex: http://www.handbooktogreatsex.com/help_signin.htm
Sex Position Secrets: http://www.sexpositionsecrets.com/help_signin.htm
[ back to top ]

Question 9: 
How do I change my password?

If you wish to change your password visit:

Handbook to Great Sex: http://www.handbooktogreatsex.com/change_pass.php
Sex Position Secrets: http://www.sexpositionsecrets.com/change_pass.php  
[ back to top ]

Question 10: 
How do I change my email address?

If you wish to change your email visit:

Handbook to Great Sex: http://www.handbooktogreatsex.com/change_email.php
Sex Position Secrets: http://www.sexpositionsecrets.com/change_email.php
[ back to top ]

Question 11: 
Why is it Not Accepting Credit Card Information?

Ibill is responsible for our billing and they use advanced technologies to protect users from fraud.  If your credit card is not being accepted there can be three reasons, first the information you entered is not correct, you have insufficient funds, or your card is in the negative card database.  If you are still having problems you can contact the ibill’s customer support staff by visiting: http://www.ibillcs.com/feedback.asp
[ back to top ]

Question 12: 
What if I do not have a credit card? 

If you do not have a credit card and live in the United States, you can use the Online Check Payment.  This can be viewed at:

Handbook to Great Sex: http://www.handbooktogreatsex.com/check.php
Sex Position Secrets: http://www.sexpositionsecrets.com/check.php  
[ back to top ]

Question 13: 
Can I order through the Mail?

We currently do not accept checks through the mail though we are looking to set something up in the near future.  
[ back to top ]

Question 14: 
Where can I purchase this book?  Will anything get delivered to my house?

Question 15: 
Is this a free service?
The sites Handbook to Great Sex and Sex Position Secrets are not free services.  Inside exists a community that is interested in sex education and since we want to help build this community, a membership restricts bad posts and comments. Furthermore we pay writers, to provide you with new articles every month.
[ back to top ]

Question 1: 
I get a error saying that I my session has timed out.  What do I do?

For security reasons, we have a 30 minute session timeout.  If this happens all you have to do is log in again.  Visit the link below to log in.

Handbook to Great Sex: http://www.handbooktogreatsex.com/
Sex Position Secrets: http://www.sexpositionsecrets.com/  
[ back to top ]

Question 2: 
What browsers work with which videos?

Unless otherwise stated, live shows and videos work with most browsers. Some of the older browsers may not be able to keep up, thus limiting your surfing experience. To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Netscape or Internet Explorer.  You can download the either of these by clicking on their icons below.  
[ back to top ]

Question 3:  
I can't view any of the live/video feeds. What do I do?

All live shows and video feeds require you to have Netscape 3.0 or Internet Explorer 3.0 or greater. Once you have the appropriate Browser version make sure you have all of the following plug ins.  
[ back to top ]

Question 4: 
I Cannot get into Tantra, Kama Sutra, or Stories

Because of the way these plugins work, you will have to disable any security software or firewall software since these programs block a variable that the browser sends to these web sites.  Once this is disabled, log in again and try it out.
[ back to top ]

Question 5:  
Having problems viewing pictures with my AOL browser?

That's it. Everything should work fine. Don't forget to Download the latest version of AOL.  
[ back to top ]

Question 6:
 I am an AOL USER, and having some problems.

America Online users must use AOL Version 3.0 or greater AND Netscape 3.0+ or Internet Explorer 3.0+.AOL 3.0+ allows you to run browsers on top of AOL. Simply minimize your AOL window, launch your browser, and surf.  If you need to upgrade to the latest version of AOL, go to Keyword and type in "upgrade" then follow the instructions.  
[ back to top ]

Question 7: 
It seems Like the Page isn't loading Correctly, Why is this?

Sometimes your browser will get clogged up with garbage. Follow these steps to Clean up your computer.

EXPLORER 5.0+Users:
-Go to View menu
-Select Internet Options
-Click the General tab
-Go to Temp. Internet Files - Delete all files - Click OK
-Go to History - Clear History - Click Yes
-To close window Click OK

NETSCAPE 4.0+Users:
-Go to Edit menu
-Select Preferences
-Click the (-) minus sign next to Advanced
-Select Cache
-Clear Memory Cache - Click OK
-Clear Disk Cache - Click OK

AOL 4.0+USERS:
-Click Prefs
-Click the General tab
-Go to Temp. Internet Files - Delete all files - Click OK
-Go to History - Clear History - Click Yes
-To close window Click OK  
[ back to top ]

Question 8:
The audio does not play smoothly for me, what can I do?

Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computers volume or try the solution below.  
[ back to top ]

Question 9: 
How can I improve overall quality?

The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing.  
[ back to top ]

Question 10: 
Why doesn't the video look as good as TV?

Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.  
[ back to top ]
 

Question 11: 
Why do I have to scroll right and left?

Chances are your screen resolution is at 640x480. Please try changing your screen resolution to 800x600 Or if Possible Even higher.  The Higher your resolution The better you can view the site.  
[ back to top ]

Question 12: 
How do I download pictures?

Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.  
[ back to top ]

Question 13: 
Why do pictures take so long to load?

This site, like many others, was designed for 28.8 modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 28.8, make sure your modem is configured correctly in your connection to the Internet.  
[ back to top ]

Question 14: 
Enabling Java and JavaScript You Must Have Java Enabled to See All the Features of the Site

If you are using Netscape 4.0 or greater:
1. Click Edit top left of your screen
2. then click Preferences
3. then click Advanced
4. ensure there is a check mark in both "Enable Java and "Enable JavaScript"
5. then click OK

If you are using earlier releases of Netscape:
1. Click Edit top left of your screen
2. then click Options
3. then click Network Preferences
4. then click Languages
5. ensure there is a check mark in both "Enable Java" and "Enable JavaScript"
6. then click OK

If you are using Microsoft Internet Explorer 3.xx:
1. Click View top left of your screen
2. then click Options
3. then click Security
4. ensure a checkmark appears in "Enable Java Programs"
5. the click OK

If you are using Microsoft Internet Explorer 4.xx+:
1. Click View top left of your screen
2. then click Internet Options
3. then click the Security tab.
4. under Internet Zone select Medium (more secure)
5. the click Apply then OK  
[ back to top ]